Customer Service / Contact

I have not received an order confirmation

Confirmations will be sent a few minutes after payment has been confirmed. I also check my spam mails. I contact the customer service if I still haven't received a confirmation one hour after paying my order.

Adding an item

My order has already been paid for: unfortunately no changes can be made.
My order has not been paid for: simply place a new order containing all the items you wish to order. Your previous order will be automatically cancelled.

Deleting an item

I have already received notification of the dispatch of my order: no changes can be made.
I have not yet received notification of the dispatch of my order: I can still request the deletion of an item by contacting the customer service.

Exchanging an item

Exchanges are only possible if the order has not yet been dispatched.

Change of delivery address

If I haven't yet received the tracking number for my order, I can still change the delivery address.
I should contact the customer service to advise the new address by sending an email immediately to : lourdes.shop.info@gmail.com

Will my fragile items be well protected?

Of course they will :)
We take great care in shipping all your items, and are extra vigilant when it comes to fragile items.

When will I receive my order?

Your order will be dispatched the same day or the next day.

Once you have received the tracking number of the shipment, your parcel will be delivered within 3 to 5 working days to Europe, 7 days to the United Kingdom and Ireland, and up to 10 days to other destinations.

We are closed at weekends and on public holidays, so all orders placed after 12 noon on Fridays will be dispatched the following Monday. Please note :
If I receive a damaged parcel, I will take photos of the damage before opening it. These photos will be requested in the event of a dispute.

Which carrier will deliver my parcel?

We have an exclusive partnership with La Poste, and all our parcels are shipped from France with Colissimo La Poste. Your parcel will be delivered by an international partner like Parcel Force, DPD, An Post, USPS, ....

Is an express delivery possible ?

We do not offer 24-hour delivery.

Change of delivery address

If I have not yet received the tracking number for my order, I can still change the delivery address. I should contact the customer service to advise the new address by sending an email immediately to : lourdes.shop.info@gmail.com

Different delivery and invoice address

I can choose a different delivery address from the billing address.

International delivery

I can have my order delivered anywhere in the world. All I have to do is select the right option in the destination drop-down menu, for the most accurate calculation of shipping costs.

Customs duties

All orders to be delivered outside the European Union are subject to the customs regulations of the destination country. Customs duties may therefore be claimed by the local authorities for delivery of the parcel. If payment is refused, the parcel will be returned to us.